TEL: 01284 787776

Assertiveness and Confidence Building – 1 day

1 Day Course


This course is designed to help participants become more self-aware and to project the right levels of confidence, assertiveness and responsiveness in their dealings with others.


Anyone who would like to develop their confidence, deal with others more effectively and enhance their communications.


  • Introduction/objectives
  • The difference between assertive, aggressive & passive behaviour
  • Evaluate your own assertiveness and responses to others’ behaviour
  • Communicating assertively and recognising different styles of communication
  • Appreciate the motivation behind others’ behaviours
  • Practise assertiveness techniques
  • Dealing with ‘difficult’ situations
  • Negotiate solutions to problems with others by using assertiveness techniques
  • Review and action planning.


At the end of this course participants will be able to:

  • Understand the difference between Assertive, Aggressive and Non-Assertive behaviour and identify their own response when faced with each
  • Demonstrate improved questioning and listening skills
  • Recognise their own and different communication styles and how to use them effectively
  • Say ‘No’ more effectively and without being seen as unco-operative
  • Understand more about behaviour and motivation and how to cope with ‘difficult’ situations and people
  • Handle criticism and conflict in a more constructive way
  • Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques.

Course Enquiry

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input