Assertiveness and Confidence Building – 1 day

1 Day Course

OVERALL AIM:

This course is designed to help participants become more self-aware and to project the right levels of confidence, assertiveness and responsiveness in their dealings with others.

WHO SHOULD PARTICIPATE:

Anyone who would like to develop their confidence, deal with others more effectively and enhance their communications.

COURSE CONTENT:

• Introduction/objectives
• The difference between assertive, aggressive & passive behaviour
• Evaluate your own assertiveness and responses to others’ behaviour
• Communicating assertively and recognising different styles of communication
• Appreciate the motivation behind others’ behaviours
• Practise assertiveness techniques
• Dealing with ‘difficult’ situations
• Negotiate solutions to problems with others by using assertiveness techniques
• Review and action planning.

COURSE OBJECTIVES:

At the end of this course participants will be able to:

• Understand the difference between Assertive, Aggressive and Non-Assertive behaviour and identify their own response when faced with each
• Demonstrate improved questioning and listening skills
• Recognise their own and different communication styles and how to use them effectively
• Say ‘No’ more effectively and without being seen as unco-operative
• Understand more about behaviour and motivation and how to cope with ‘difficult’ situations and people
• Handle criticism and conflict in a more constructive way
• Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques.